• We offer free shipping on orders over $79 CAD (before tax) within Canada and over $100 USD (before tax) to the United States.
• For orders below these amounts, a flat shipping fee of $16 will apply.

• Please allow 1 to 3 business days for us to process and prepare your order before it ships.

• Delivery times vary depending on your location. Once your order has shipped, you’ll receive a tracking number so you can keep an eye on your delivery.
• Please note that we’re not responsible for unexpected shipping delays caused by courier issues or other external factors beyond our control.

• Once your order ships, we’ll send you a tracking number so you can follow your package every step of the way until it arrives.

• Smaller orders can be shipped to PO Boxes or community mailboxes. Larger items will need to be delivered to a residential or business address.

• You’re welcome to change or cancel your order as long as it hasn’t shipped yet. Once your order is processed, we’re unable to make changes or cancellations.
• If you need to update your order, please email us at info@dewhan.com as soon as possible, and we’ll do our best to help.

• Canadian orders: Provincial and federal taxes will apply at checkout.
• International orders (including U.S.): You may be charged customs duties or taxes depending on your local regulations.

• We select the shipping courier based on your delivery address and the size of your order. While we mainly use Canada Post, UPS, and DHL, we may choose other trusted carriers as needed.
• No matter which courier we use, every shipment will include a tracking number.